Estate Manager / Atlanta, GA (Buckhead)

New Position. One of our long time clients in Atlanta is hiring for the following position:

The Estate Manager will oversee and synchronize day-to-day residential activities for an Atlanta based family. This person must possess a broad range of skills, including extensive operational know-how, strong hospitality skills, and exceptional people leadership skills. The Estate Manager will need to have demonstrated experience in effectively running a high-functioning household and creating an exemplary residential environment and experience.

This position reports directly to the family principals and works closely with Family Office CFO.

Responsibilities

  • Household and Experience Management:
    • Manage seamless functioning of all household operations in support of services 7-days a
      week
    • Provide day-to-day oversight to ensure the home and its condition is cared for and
      protected from damage
    • Set and maintain high quality standards and aesthetics throughout the home
    • Develop, compile, and periodically update documentation for all household procedures,
      processes, and policies
    • Organize and manage household inventories and create/update inventory and related
      manuals and property guides
    • Ensure successful daily execution of household processes through effective training and
      supervision of the staff (see below) and performing spot checks throughout the day
    • Supply management
      • Determine and maintain required inventories of all household supplies
      • Manage acquisition of supplies and materials necessary for effective functionality
    • Supervise and coordinate with Property Manager on maintenance and repair plans, and condition of the buildings and grounds
    • Event Coordination with the Lifestyle Manager to ensure there is
      • Planning and setup for events on property
      • Execution of meal service at dinner parties
    • Maintain a high service experience for the family
      • Proactively identify opportunities to enhance the experience for the family
      • Have the Lifestyle Manager arrive in advance of family at other properties to ensure readiness
      • Oversee experience for all visitors (family, friends, business associates) including
        overnight guests
      • Plan and oversee dinner parties and gatherings in partnership with the chef
  • Residential Staff Supervision:
    • Effectively manage and interact with a well-established team of housekeepers, chef, personal assistants, nanny, as well as house manager at other properties
    • Oversee household staff by conducting meticulous daily reviews and spot checks of work completed; provide timely feedback to the staff on improvement areas; monitor their performance
    • Conduct training on the operations of the residence, protocols and policies for working with family, and how to perform responsibilities successfully
    • Run weekly team meetings
    • Participate in annual performance review process in partnership with Family Office CFO
    • Participate in hiring, evaluation, and termination of household employees
    • Onboard and train new household employees
    • Provide coverage for staff, when necessary; remain flexible to perform any household role at any time
    • Set staff schedules and conduct related coverage planning
    • Ensure the staff operates with an appropriate level of discretion
    • Coordinate travel required by property and lifestyle manager to other properties
    • Partner with house management at other properties to ensure property is prepared to receive the family and service standards are maintained for the duration of their stay
    • Serve as a supportive manager to the household staff
  • Family / Personal Assistance:
    • Coordinate with principal on a regular basis to ensure proper communication and coordination of all family needs
    • Oversee the following functions performed by staff:
      • Transportation and daily needs of children
      • Complete errands (e.g., household supplies, dry cleaning)
      • Coordinate and track shipments and package returns
      • Provide packing assistance for travel (packing and unpacking)
      • Organize closets according to family standards and preferences
      • Periodically drive family members to appointments

Qualifications

  • Ability to travel domestically to other residences whenever necessary
  • Highly organized, detail oriented, proactive, excellent time management, efficient, and service focused
  • Exceptional grasp of hospitality and service standards
  • Attentive to principals' preferences and style (intuitive to their needs)
  • Ability to maintain discretion (confidentiality agreement is required)
  • Ability to be discreet with respect for employer's privacy and protective of the family's interests at all times
  • Professional presentation of self and great personality
  • Independent worker with a take charge attitude and strong work ethic
  • Strong problem-solving skills
  • Highly proactive and able to troubleshoot and resolve potential issues before they become apparent to the family
  • Exceptional project and team supervisory skills, with the ability to multi-task effectively and re-prioritize initiatives throughout the day and week
  • Strong communication skills: ability to develop positive relationships quickly with the family and various team members, family office team, vendors, etc.; ability to communicate effectively and succinctly, knowing when to dive into more details
  • Understanding of the fundamentals of home maintenance and systems

Requirements

  • 7-10+ years of consistent and recent full-time estate manager experience managing a large and
    complete residence(s) for UHNW family
  • Safe vehicle for transportation to visit all properties and run errands
  • 3-4+ references from domestic position(s)
  • Ability to complete extensive background checks, motor vehicle checks, and drug tests
  • Comfortable with children and pets
  • Seeking longevity (e.g., 5-10+ year commitment and ideally longer)
  • Live in close proximity to family's main residence in the northern side of Atlanta
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